Dialpad, CX Effect partner for improved customer experience
Software company Dialpad is partnering up with customer experience technology outfitter CX Effect to deliver improved experience to both company’s clients.
The collaboration will bring Dialpad’s full suite of cloud-native communications services to CX Effect’s portfolio of trusted partners.
As per agreement, CX Effect will offer Dialpad solutions that enable contact center agents to work from any device and any location.
CX Effect founder and CEO Andrew Pryfogle said that Dialpad “is the perfect provider to help organizations meet rising consumer expectations for CX.”
He added that “businesses taking advantage of Dialpad’s AI-powered platform will find new ways to use communications to drive their success.”
Dialpad is the only provider of Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) capabilities delivered from an enterprise cloud platform as a truly unified (TrueCaaS™) solution and communications experience.
With a TrueCaaS solution delivered through a single pane of glass, and customer engagement all on one cohesive platform with AI at its core, Dialpad helps companies simplify business communications and collaboration.
Together, CX Effect and Dialpad will maximize customer experience services and tools, fostering higher employee performance and overall customer satisfaction.