News » Dialpad, CX Effect partner for improved customer experience

Dialpad, CX Effect partner for improved customer experience

Dialpad, CX Effect partner for improved customer experience

Software company Dialpad is partnering up with customer experience technology outfitter CX Effect to deliver improved experience to both company’s clients.

The collaboration will bring Dialpad’s full suite of cloud-native communications services to CX Effect’s portfolio of trusted partners. 

As per agreement, CX Effect will offer Dialpad solutions that enable contact center agents to work from any device and any location.

CX Effect founder and CEO Andrew Pryfogle said that Dialpad “is the perfect provider to help organizations meet rising consumer expectations for CX.”

He added that “businesses taking advantage of Dialpad’s AI-powered platform will find new ways to use communications to drive their success.”

Dialpad is the only provider of Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) capabilities delivered from an enterprise cloud platform as a truly unified (TrueCaaS™) solution and communications experience. 

With a TrueCaaS solution delivered through a single pane of glass, and customer engagement all on one cohesive platform with AI at its core, Dialpad helps companies simplify business communications and collaboration.

Together, CX Effect and Dialpad will maximize customer experience services and tools, fostering higher employee performance and overall customer satisfaction.

Read more here.

Start your
journey today

  • Independent
  • Free
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.