DME Service Solutions opens new BGC office
MANILA, PHILIPPINES — DME Service Solutions has inaugurated a new operational hub at Twenty-Four Seven McKinley in Bonifacio Global City (BGC), the latest expansion for the United States-based healthcare outsourcing firm as its global headcount surpasses 1,000 team members.
The BGC facility extends the firm’s Philippine presence to support growing demand across clinical services, revenue cycle management, customer engagement, and back-office functions for US healthcare clients.
New hub deepens healthcare BPO’s Philippine footprint
DME, founded in 2021, has grown to more than 1,000 employees across the United States, Mexico, and the Philippines in under four years.
Its services include clinical support delivered by U.S.-registered healthcare professionals — a differentiator in an offshore healthcare market where clinical governance and compliance credentials drive enterprise client decisions.
The BGC facility at Twenty-Four Seven McKinley in Taguig City will serve as the firm’s primary Philippine operational hub as it scales capacity for U.S. healthcare clients.
“This office at McKinley Park reflects the continued strength and maturity of our organization as we expand our global operations,” said Richard Lee, CEO of DME Service Solutions.
Compliance credentials anchor enterprise healthcare push
DME holds SOC 2 Type 2 and ISO 27001:2022 certifications, both required for handling protected health information on behalf of U.S.-based clients.
The firm reports a 94%+ customer satisfaction score and cost savings of up to 60% for client partners, and won a Bronze Stevie Award for healthcare outsourcing.
Its compliance posture and certified offshore infrastructure position DME to target larger enterprise health operators as the BGC hub comes online.
“As we grow, we remain focused on building the infrastructure, investing in the right talent, and creating an environment that supports long-term operational excellence for our teams and partners,” Lee added.
The BGC opening adds to a wave of U.S.-originated healthcare BPO firms deepening footprints in Metro Manila, drawn by a pipeline of medically trained Filipino professionals and operational costs significantly lower than domestic U.S. alternatives.
BGC has emerged as a preferred destination for healthcare outsourcers requiring internationally certified office infrastructure alongside bilingual, clinically skilled staff.
For U.S. healthcare operators under sustained pressure to cut administrative spending without compromising compliance, the growth of certified offshore partners is accelerating the shift toward Philippine-based delivery models.
