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News » DME Service Solutions marks 2nd year, cites teamwork and leadership

DME Service Solutions marks 2nd year, cites teamwork and leadership

Photo from DME Service Solutions

CALIFORNIA, UNITED STATES — San Diego-based healthcare business process outsourcing (BPO) company DME Service Solutions marks its second anniversary today. The company has gained recognition for its innovative BPO solutions that assist healthcare organizations and customers in moving forward.

In the past two years, DME Service Solutions has achieved noteworthy milestones, including obtaining SOC 2 Type I and PCI-DSS certifications, conducting leadership summits in the Philippines and Mexico, securing membership in the Contact Centers Association of the Philippines (CCAP), and launching its first corporate social responsibility event with the Philippine Foundation for Breast Care Inc. (Kasuso Foundation).

In a statement, the company attributed its consistent growth and stability to its emphasis on teamwork, mentoring, and enriched employee experiences.

Co-founders Richard Lee (President) and Ryan Holbrook (CEO) have committed to fostering a culture where employees at all levels can express their feedback and concerns, confident that the leadership will listen and take action.

“Without the success of every department, none of this growth would be possible,” Lee said.

DME Service Solutions has launched employee development programs, such as the ‘Best ME at DME’ and ‘Best Leaders at DME Service Solutions (BLAST)’ training, designed to harness the potential and skills of every employee.

The company’s focus on employee well-being and experience has been a game-changer, with Holbrook emphasizing, “Happy employees = Happy Healthcare Customers.” It looks forward to more growth and innovations, continuing to onboard top talents, and improving its processes to maintain the quality of its solutions.

DME Service Solutions is a HIPAA-compliant BPO company that partners with healthcare brands to streamline operations and improve customer satisfaction. The firm is also subscribed to the Outsource Accelerator (OA) Source Partner Program, a powerful tool that helps BPO firms with marketing, sales, and business intelligence.

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