DME Service Solutions earns SOC 2 Type 2, ISO 27001:2022 certifications

CALIFORNIA, UNITED STATES — DME Service Solutions, a United States-based healthcare outsourcing provider, has strengthened its data governance framework by achieving two significant security certifications. These certifications aim to meet the rigorous global healthcare sector and client requirements.

“Security can’t be an afterthought in healthcare, it has to be built into every layer of how we operate,” said Ryan Holbrook, President of DME Service Solutions.

DME’s multi-layered security approach protects patient data

An attestation of SOC 2 Type 2, combined with an ISO/IEC 27001:2022 certification, demonstrates a transition to compliance. 

The controls applied at DME by this SOC 2 audit, over a specified period, have ensured that the controls in place at DME were operationally effective in addressing all five Trust Services Criteria, including Security, Availability, Processing Integrity, Confidentiality, and Privacy. 

This provides customers with confirmed information that data protection policies are in place and that they are not just a formality. These credentials are particularly vital for handling sensitive Protected Health Information (PHI). The ISO/IEC 27001:2022 standard incorporates enhanced controls for cybersecurity and privacy governance, aligning security strategy with enterprise risk. 

This multi-layered approach ensures the highest rigor in patient data management for clients by reducing vulnerabilities and strengthening compliance alignment in high-stakes environments.

“When clients trust us with their most sensitive data, we make sure that trust is never compromised,” said Chillo Chang, Chief Operating Officer (COO) of DME Service Solutions.

Certifications drive competitive advantage in healthcare BPO

DME’s leadership frames these accomplishments not as check-box exercises but as foundational to their value proposition and client partnerships. 

Holbrook stated the SOC 2 achievement is about delivering peace of mind. “This isn’t just about meeting an industry bar, it’s about delivering peace of mind,” Holbrook said. 

This positions robust data governance as a core service feature.

“Handling PHI is a responsibility we don’t take lightly. Every safeguard we put in place is about protecting the people behind the data. This attestation isn’t just a technical milestone, it’s a reflection of our accountability to the customers our clients serve,” noted Rich Lee, Chief Executive Officer (CEO) and Co-Founder of DME Service Solutions. 

The company’s consolidated compliance portfolio, which now includes HITRUST r2, HIPAA, PCI DSS, and GDPR, reflects the latter proactive approach. Chang said that as strategic partners, they could never betray their clients’ trust. 

“Our teams uphold these standards one customer interaction at a time, whether we’re resolving a simple administration issue or a complex revenue cycle scenario,” said Chang.

In the industry context, this standard serves as a benchmark for the growing need for comprehensive, audited security systems as a key component in outsourcing alliances, particularly in the regulated healthcare sector.

DME Service Solutions is currently subscribed to the Outsource Accelerator (OA) Source Partner Program, a powerful tool that helps BPO firms with marketing, sales, and business intelligence.