Senator Imee Marcos urged the Department of Labor and Employment (DOLE) to investigate alleged abuses in call centers amid the COVID-19 pandemic. Marcos said her office has received complaints from call center employees saying they have not received their salaries for the last two to three months.
Other complaints focused on unreimbursed electricity and Wi-Fi costs, extended shifts with no extra pay, and forced leave on maternity credits without assurance of being rehired. Laid off employees have also allegedly been denied separation benefits.
“The complaints are not just coming out of smaller call centers but also from top-listed companies that were earning billions in annual income… BPO’s must take care of their employees in anticipation of a bounce-back in business post-COVID, as companies in other sectors will turn to outsourcing services to cut costs,” said Marcos.