EB Call Center merges with Select VoiceCom
CEBU CITY, PHILIPPINES — Philippines-based Executive Boutique Call Center, widely recognized as EB Call Center, announces its merger with Select VoiceCom (SVC), creating a more robust entity under the SVC brand.
The rebranding initiative merges the strengths and resources of both entities to establish SVC as a frontrunner in global outsourcing services.
Strategic merger strengthens global service capabilities
SVC, now spearheaded by CEO Mark Shapiro and President Trevor Michael, aims to connect global businesses to a rich pool of skilled professionals in the Philippines.
This merger enhances SVC’s ability to offer a comprehensive suite of services, including inbound and outbound communications, back-office functions, and cutting-edge AI solutions. Their expertise spans various industries, from healthcare and retail to financial services and telecommunications. The company’s robust service offering is designed to help businesses achieve outstanding results and cost savings through advanced technology and a highly trained workforce.
The unified company will continue to serve an impressive international client base spanning the United States, Australia, the United Kingdom, Canada, New Zealand, the Middle East, Singapore, and Hong Kong.
SVC’s expanding footprint in the Philippines
SVC maintains its headquarters in Cebu City’s IT Park, a location that hosts numerous Fortune 500 companies, including Google, eBay, and Amazon. The company has recently established a new facility in Davao City, providing geographical redundancy and access to an additional skilled workforce.
Comprehensive service portfolio enhancement
Founded in 2008, Executive Boutique is known for its responsive customer support and tailored solutions, which cater to a diverse range of clients, from startups to large U.S. corporations. On the other hand, SVC, established in 2014, has built its reputation as a dependable provider of contact center solutions, servicing an international client base.
This rebranding positions SVC to serve its diverse clientele better while maintaining its commitment to delivering responsive support and reliable customer solutions.
SVC is subscribed to the Outsource Accelerator (OA) Source Partner Program, a powerful tool that helps BPO firms with marketing, sales, and business intelligence.
