Entergy’s contact center expansion to create 170 new jobs in Louisiana
Integrated energy company Entergy’s contact center expansion in the area of West Monroe in Louisiana, United States could open around 170 new jobs in the area.
The expansion is part of Entergy’s commitment to providing positive customer interactions and high levels of service, in part, by triaging cases so that customers are quickly placed with a representative that can best serve their needs.
Entergy added that they are mostly looking for customer care representatives, supervisors, and training specialists.
The expanded team of around 220 — which is set to be completed around June — will strengthen and support customer care across the company’s four-state service territory in Arkansas, Louisiana, Mississippi, and Texas.
In West Monroe, the expansion is expected to help drive economic development through job creation and additional spending.
Gov. John Bel Edwards said, “Entergy’s expansion of its West Monroe customer service center demonstrates a strong commitment to communicating effectively with its 1.1 million utility customers in Louisiana.”
He added that the firm’s presence in nine out of every 10 parishes in the state plays a key role in supporting Louisiana’s emergency response and community recovery efforts after severe weather events.
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