CX giants Everise, CGS, merge in healthcare service expansion
FLORIDA, UNITED STATES — Global customer experience (CX) solutions provider Everise has completed its acquisition of Continuum Global Solutions’ (CGS) healthcare and utilities verticals from private equity firm Skyview Capital.
The deal, which was first announced in October 2024, brings together two major players in the customer service industry, creating a formidable force in healthcare customer experience management.
Combined operational scale of Everise and CGS
The acquisition integrates over 8,000 CGS professionals into Everise‘s workforce, expanding their global talent pool to 28,000 employees.
“Our acquisition of CGS’ healthcare and utilities verticals marks a transformative chapter in Everise’s growth trajectory,” shared Sudhir Agarwal, Founder & CEO, Everise.
“We are strengthening our ability to address the intricate needs of customers in industries critical to everyday lives, while charting new paths to elevating client and customer experiences.”
Prior to the merger, Everise operated across seven countries including the United States, Guatemala, Ireland, Philippines, Malaysia, Singapore, and Japan, while CGS maintained operations in the Philippines, India, United States, Central America, and Europe.
Service portfolio enhancement
Everise has demonstrated strong capabilities in healthcare customer experience, offering more than 40 types of services across payer operations, health insurance, pharmacy benefits management, and provider systems.
Both companies bring complementary technological strengths. Everise specializes in AI-powered solutions, robotic process automation, and analytics, while CGS contributes its AI and automation capabilities, particularly in customer management and business process services.
The combined entity generates substantial revenue, with Everise previously recording revenues between $100 million and $500 million, while CGS reported approximately $1.2 billion in annual revenue.
This merger positions the company to better serve Fortune 500 enterprises and high-growth technology brands with enhanced capabilities in healthcare, technology support, and customer service solutions.
Related news
- Private equity giants eye Access Healthcare stake · 11 Dec 2024
- EQT to acquire GeBBS Healthcare Solutions in $870Mn deal · 12 Sep 2024
- Access Healthcare secures major investment for tech growth · 27 Jan
Disclosure: Outsource Accelerator uses AI tools in the backend of its editorial workflow. Every article is reviewed and verified by a human editor before publication.
Stay ahead in healthcare outsourcing. Join thousands of healthcare and business leaders who rely on Outsource Accelerator for the news, trends, and expert insights shaping medical BPO and the future of care delivery. Subscribe to our free newsletter and never miss an update.
