EXL moves LifePRO Digital Suite to AWS to power AI-first insurance
NEW YORK and WASHINGTON, UNITED STATES — Global data and AI company EXL Service has migrated its LifePRO Digital Suite platforms to Amazon Web Services (AWS), an industry-leading and scalable cloud infrastructure and services provider, marking a significant step in modernizing the life and annuity insurance industry.
This strategic move, deepening EXL’s collaboration with AWS, provides insurers with a more secure, scalable, and innovative cloud-based infrastructure to meet evolving market demands.
Cloud migration boosts insurance operations
With AWS’s cloud services, EXL can now offer its clients a more secure, scalable business environment that enables faster innovation and greater flexibility for policy administration workloads.
Such technical development is essential to the industry, which handles millions of policies and requires a reliable system without compromise.
Moreover, this conversion directly improves business continuity by bolstering disaster recovery procedures and high availability, both of which are of utmost importance to financial services.
The relocation reduces operational expenses and speeds the introduction of new features that enable insurers to streamline their core operations. This modernization offers a single digital space and scalable infrastructure that can support peak demands, thus future-proofing key administrative operations.
As EXL’s Executive Vice President (EVP) and Global Chief Information Officer (CIO), Baljinder Singh, says, “Through our collaboration with AWS, we combine deep domain expertise with world-class cloud capabilities, including AI/ML services and advanced analytics, to deliver solutions that enable insurers to innovate, personalize customer experiences, and adapt quickly to market demands.”
AI and machine learning for life and annuity
In addition to infrastructure, the collaboration with AWS will unlock the capabilities of advanced AI and machine learning, enabling EXL to make a significant difference in the life and annuity value chain.
By leveraging AWS services such as Amazon Bedrock and Kendra, EXL can now deliver even more creative solutions, enabling carriers to customize customer experiences and quickly adapt to emerging market opportunities.
These AI/ML tools are applied toward underwriting support and advanced analytics, unlocking richer business insights from existing data.
This strategic application of technology allows insurers to move beyond mere administration and reimagine their entire service model.
The focus shifts to creating personalized, connected experiences for policyholders and enabling real-time data exchange through event-driven architecture.
According to Singh, having strong knowledge of insurance along with top-notch cloud and AI technology helps companies launch their products faster and provide smoother digital experiences, which are becoming the standard for staying competitive in the industry.
