Express International invests $201k in staff training, certification
GEORGETOWN, GUYANA and TENNESSEE, UNITED STATES — Express International Inc., a bi-regional business process outsourcing (BPO) firm operating in Guyana and the United States, has committed over GYD $42 million (US$201,563.27) to upskill its workforce through global certifications and technical training.
The shift is intended to enhance the quality of services and align with global industry standards, thereby strengthening the company’s competitive position in customer experience management.
Certification programs signals strategic workforce development
Important endeavors include the COPC Certified Professional Manager training for leadership groups, Six Sigma for process improvement, and Health, Safety, Security, and Environment (HSSE) or National Association of Safety Professionals (NASP) programs, which focus on workplace safety.
Although the company has not taken organizational certification seriously, these personal certifications will eventually prepare it to follow international standards.
According to James Cammareri, Vice President at COPC Inc., “Employee certification is the first step toward organization-level accreditation,” commending the company’s investment in leadership development.
The training is skills-based and technical, enabling the workforce to remain multi-skilled and adaptable to the varying needs of different clients.
Aligning local talent with international service standards
With over 300 employees, Express International enhances its chances of becoming a market leader in the international BPO market by prioritizing professional development.
The fact that Express International is investing a sum of GYD $42 million (US$201,563.27) in realizing this is indicative that the company is keen on ensuring that local talent meets the expectations of the international community.
The company ensures that its teams adhere to best practices in customer experience and operational excellence, incorporating certifications such as COPC and Six Sigma. This strategy enhances the quality of its services while increasing customer anticipation levels at its offshore and nearshore delivery locations.
Online training modules supplement the hands-on training, imparting technical knowledge and essential soft skills to the staff.
In an increasingly competitive industry, Express International‘s proactive updating process makes it more attractive to high-value customers who require dependable and reliable outsourcing partners.
As a bi-regionaless process outsourcing provider, the company delivers remote staffing and customer service solutions across multiple industries, combining local talent with global service standards.
Express International is currently subscribed to the Outsource Accelerator (OA) Source Partner Program, a powerful tool that helps BPO firms with marketing, sales, and business intelligence.
