Fiji to showcase outsourcing strengths at New Zealand’s Future CX Summit
SUVA, FIJI — Outsource Fiji is gearing up to showcase the nation’s competitive advantages in the outsourcing sector at the 6th Annual Future CX Summit in Auckland, New Zealand, on October 23-24.
Slated to happen on October 23 to 24, this event is expected to attract top executives and customer experience leaders from across the region, offering a prime opportunity for Fiji to demonstrate its outsourcing capabilities to New Zealand businesses.
Skilled workforce and cultural affinity
Fiji’s outsourcing industry stands out due to its highly skilled workforce with neutral accents and strong cultural ties to Australia and New Zealand.
These attributes facilitate seamless communication and understanding between Fijian service providers and their clients, enhancing the overall customer experience.
Strong ICT infrastructure and cost benefits
Fiji’s strong ICT infrastructure supports efficient business operations, ensuring reliable and high-quality service delivery.
Coupled with cost-effective solutions, this infrastructure makes Fiji an attractive option for businesses seeking to optimize their customer experience strategies without incurring excessive costs.
The country’s lower wage expectations further increase its appeal as an outsourcing hub, allowing businesses to significantly reduce operational costs.
Expanding partnerships with Australia and New Zealand
According to Outsource Fiji President Morika Hunter, the country already serves numerous clients in Australia and New Zealand, and demand for its services continues to grow.
Hunter said that the Future CX Summit will allow Outsource Fiji to show how the local BPO sector can deliver superior CX solutions, all while offering New Zealand businesses a cost-effective and scalable partnership.
Creating opportunities for Fijians
Beyond showcasing its capabilities to New Zealand businesses, Outsource Fiji aims to create more employment opportunities for the people of Fiji.
Hunter added that the industry helps tackle the issue of migration by offering Fijians a chance to work for international businesses at higher pay rates than the national average while still remaining in their country.
This approach not only benefits Fijian workers but also contributes significantly to the country’s economic growth.
Strategic initiatives for global expansion
Fiji’s outsourcing sector is poised for global expansion, with plans to tap into 10% of the global outsourcing market. This ambitious goal could potentially create at least 25,000 BPO jobs in Fiji by 2030.
The government’s support through incentives such as tax holidays and duty-free equipment further strengthens Fiji’s position as a competitive outsourcing destination.
As Outsource Fiji prepares to present these strengths at the Future CX Summit, it underscores its commitment to fostering mutually beneficial partnerships while enhancing employment prospects for Fijians. With strategic initiatives and international collaborations, Fiji is set to solidify its position as a premier outsourcing destination on the global stage.
