Fiji’s Business Process Outsourcing (BPO) industry has the potential to create more than 100,000 jobs “with the right mix of policy, incentives, and infrastructure,” said BPO Council of Fiji President Carol Watkins.
In an event organized by the Reserve Bank of Fiji (RBF), BPO council executives were invited to present the possibilities of diversifying Fiji’s economy through the outsourcing industry.
Watkins stated that the government’s support, access to reliable network infrastructure, and a highly qualified talent pool have helped local BPOs to outperform its competitors in the Philippines and India whose services were greatly impacted by the pandemic.
RBF Governor Ariff Ali noted that the government incentives provided in the National Budget should also help in attracting BPO investors, enabling the country to compete internationally and earn foreign exchange.
Globally, the BPO industry is expected to grow to US$435.9 billion by 2028.