Firstsource to acquire UK’s Pastdue Credit Solutions
LONDON, UNITED KINGDOM — Firstsource Solutions Limited, a global provider of specialist business process services (BPS), has announced its plan to acquire United Kingdom-headquartered Pastdue Credit Solutions. The financial terms of the deal are confidential.
The move aims to deepen Firstsource’s presence in the UK’s utilities, telecom, and public sector collections markets.
The acquisition brings together Firstsource’s AI-driven, digital-first approach with Pastdue’s local market expertise in debt recovery.
Strengthening collections capabilities across UK
Pastdue Credit Solutions services some of the UK’s largest banks, utility providers, telecom companies, and public sector organizations.
Known for its strong compliance standards and customer service, the agency will complement Firstsource’s existing portfolio and strengthen its offerings in first- and third-party collections.
“Pastdue Credit Solutions’ deep expertise in first- and third-party collections, particularly across utilities, financial services, and the public sector, strengthens our capabilities in a space that is both critical and growing,” said Dr. Sanjiv Goenka, Chairman of the RP-Sanjiv Goenka Group and Firstsource.
“This acquisition aligns with our long-term strategy to build a differentiated collections business with strong sectoral depth and local delivery capabilities across the UK.”
Phil Grant, Chairman of Pastdue Credit Solutions, echoed the sentiment: “With Firstsource’s global reach, deep domain expertise, and strong culture of innovation, coupled with its long-established credentials in debt collection, this move will pave the way for us to scale our impact, strengthen our services, broaden our offering and unlock new opportunities together.”
Firstsource’s global reach and strategy
Firstsource, part of the RP-Sanjiv Goenka Group, operates in 10 countries, including the United States, the UK, India, the Philippines, Mexico, and South Africa.
The company offers services across healthcare, banking and financial services, communications, media & technology, and retail. From rank #35 in 2024, Firstsource placed #30 in the OA500 2025, an objective index of the world’s top 500 outsourcing companies.
Pending regulatory approval
The transaction is expected to be finalized following the review and approval by the UK’s Financial Conduct Authority (FCA). Once complete, Pastdue Credit Solutions will become part of Firstsource’s UK delivery operations, further extending its capabilities in a high-potential market.
