Foundever earns Philippines’ first CX training certification
MANILA, PHILIPPINES — Foundever has become the first company in the Philippines to receive a Certificate of Program Registration (CTPR) from the Philippine Technical Education and Skills Development Authority (TESDA) for its Customer Experience (CX) and Communications Training Level II.
According to a report from Inquirer.net, this achievement marks a milestone in workforce development for the country’s information technology and business process management (IT-BPM) sector.
Accelerating BPO careers through enterprise-based CX training
The certification places Foundever at the forefront of the nationwide Enterprise-Based Education and Training (EBET) program, a government initiative that aligns education and industry needs.
The CX and Communications Training Level II program prepares students for their first job in information and communication technology (ICT), service industries, through training that extends to all customer contact points and their complaint resolution process, and their delivery of services through both voice and non-voice communication channels.
Under the EBET framework, the program integrates Tesda-accredited curriculum development, trainer certification, site compliance, and trainee monitoring with Foundever’s operational hiring.
This approach accelerates the transition from training to employment, supporting the IT-BPM industry’s goal of building a sustainable, hire-ready talent pipeline.
Bridging the customer experience skills gap
Developed with guidance from the Information Technology and Business Process Association of the Philippines (IBPAP), the certification reinforces Foundever’s role in addressing the CX industry’s persistent skills gap.
Training is delivered through the company’s Language Academy, launched in 2022 as a pioneering CX skills development initiative.
In 2026, Foundever plans to train more than 2,900 individuals across seven targeted programs, including near-hire and assessment readiness, language upskilling, CX immersion, local government-supported initiatives, and leadership pathfinder programs.
Since its launch, the academy has trained 34,793 learners, achieved a 94-percent completion rate, and enabled 34 percent of graduates to progress into CX jobs.
“Being the first recognized business enterprise to achieve CTPR certification under the EBET Framework is both an honor and a responsibility,” said Willy Lim, Foundever VP for HR, marketing and talent acquisition for the Philippines, China, and Malaysia.
“Through our partnership with Tesda and IBPAP, we are strengthening the CX workforce and ensuring Filipino talent remains globally competitive,” Lim added.
The Technopoint, Pasig City site is the first certified location, with additional nationwide sites undergoing accreditation.
The initiatives show that companies in the outsourcing industry have started to invest more in structured training programs, which help their organizations build talent pipelines that satisfy both local job requirements and international customer experience standards.
As the Philippines continues to outpace global IT-BPM growth, Foundever’s model could serve as a benchmark for combining skills development with business operations, helping sustain the country’s competitive edge in the international outsourcing market.
