Foundever names Claire Calméjane French market GM to drive AI
FLORIDA, UNITED STATES — Foundever, a global provider of customer experience (CX) solutions, has appointed Claire Calméjane as General Manager for the French Market.
Calméjane, a recognized figure in European tech innovation, assumed her new role on April 1, succeeding Olivier Blanchard. Blanchard will now oversee operations in Africa alongside Benedita Miranda, General Manager of Onshore/Offshore Operations.
The appointment comes as Foundever accelerates its integration of artificial intelligence to enhance its human agents and deliver superior customer service.
“I’m joining Foundever, a global champion of customer experience and tech born in France, at a strategic moment in the company’s journey,” said Calméjane.
“At Foundever, working alongside Chris Halbard, CEO of the EMEA Market, I will help develop and accelerate the deployment of our AI and multimodal data offering serving both our agents, who will be augmented by AI, and our customers, to improve service quality and create value.”
A proven tech innovator
With two decades of experience in technology and financial services, Calméjane has led transformation programs at major organizations including Société Générale, Lloyds Banking Group, and Capgemini. She is regarded as an expert in artificial intelligence, fintech, and digital transformation, and serves as an investor and board member for several companies.
Halbard welcomed her appointment, stating, “Her strategic vision, technological expertise and entrepreneurial spirit will enable us to open a new chapter of innovation in France, at the service of our employees and our customers. Claire embodies our ambition to make France a center of excellence for AI-enhanced customer experience.”
About Foundever
Foundever employs 150,000 associates across more than 45 countries and delivers over 9 million customer conversations daily in 60+ languages. The company serves over 800 leading and digital-first brands worldwide and reported revenues of $4 billion in 2023.
Foundever’s services include customer care, business process outsourcing, sales and retention, omnichannel CX, workflow orchestration, analytics and AI, social media management, and back-office support.
Foundever recently ranked #49 in the OA500, an objective index of the world’s top 500 outsourcing companies.
