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News » Foundever appoints new Chief AI Officer

Foundever appoints new Chief AI Officer

Foundever appoints new Chief AI Officer

FLORIDA, UNITED STATES — Foundever, a global leader in customer experience (CX) solutions, has appointed Guillaume Laporte as its new Chief AI (Artificial Intelligence) Officer. 

In this new role, Laporte will define Foundever’s AI strategy and ensure alignment with the company’s overall mission. He will work cross-functionally to develop AI projects, mitigate risks, and promote ethical and responsible use of AI.

Laporte brings over 15 years of experience in AI and digital innovation. He co-founded and led Mindsay, a conversational AI startup acquired by Laiye in 2019. As General Manager of Chatbot International at Laiye, Laporte continued to hone his skills in scaling AI software globally.

“I’m incredibly honored to join the Foundever team as Chief AI Officer,” said Laporte. “We are entering a pivotal moment in technology, and the use of AI must be approached with care. I am inspired by the company’s mission and feel strongly that my career and experiences in AI and entrepreneurship have prepared me for this role.”

Laurent Uberti, President and CEO of Foundever, said, “Having Guillaume in this new role allows Foundever to successfully develop and implement AI projects, identify and mitigate risk and ensure that AI is used responsibly and ethically – which is always a top priority.” 

With clients in over 45 countries, Foundever is a leader in digitally integrated CX solutions. It was previously known as Sitel Group but rebranded to Foundever following its acquisition of Sykes. The appointment of Laporte builds on the company’s commitment to leveraging AI to deliver simple, seamless customer experiences. 

 

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