Fusion CX invests $12Mn in Sequential Technology acquisition
GEORGIA, UNITED STATES and KOLKATA, INDIA — Fusion CX, a customer experience solutions provider is investing approximately $12 million to acquire Sequential Technology International LLC (STI). This acquisition marks the largest in Fusion’s history.
STI, based in the United States, specializes in providing customer support for the telecom, broadband, and satellite industries. With this merger, Fusion CX aims to strengthen its market presence and enhance service offerings across multiple sectors.
“This acquisition brings us complementary strengths, significantly enhancing our capabilities in telecom, utilities, and healthcare,” said Kishore Saraogi, Co-Founder, Managing Director, and COO of Fusion CX.
“We are committed to driving innovation and delivering seamless customer experiences across these vital sectors.”
Strategic growth through acquisition
“We are thrilled to welcome the STI team into the Fusion CX family,” said Pankaj Dhanuka, Co-Founder, Managing Director, and CEO of Fusion CX.
“This acquisition enables us to expand our services and deliver value to clients worldwide.”
Fusion CX, headquartered in Kolkata, has been expanding its portfolio through acquisitions. Following its recent acquisitions of S4 Communications and RCCbpo, this new addition aims to strengthen Fusion’s global presence, with operations spanning Bethlehem, Manila, Bangalore, Gurugram, and San Salvador.
We’re thrilled to welcome Sequential Tech Int'l (STI) to the Fusion CX family! With this $12M #acquisition, we expand our global reach & expertise in telecom, utilities & healthcare. 1,400+ pros join us to drive CX innovation! https://t.co/OWbfFvNrPG#FusionCX #M&A #STI
— Fusion CX (@fusion_cx) March 19, 2025
Financial impact and future plans
STI currently boasts revenues of around $38 million with a workforce of 1,350 professionals spread across nine locations. The integration of STI into Fusion CX is expected to complete by May end, propelling Fusion’s workforce to over 20,000 globally and enhancing its revenue streams.
“For this financial year, our company is expected to clock around Rs 1600-1700 crore of revenue. By 2030, we aim to become a USD 500 million company,” shared Manish Jain, Chief Marketing and Strategy Officer at Fusion CX.
Fusion CX recently ranked #231 in the OA500 2025, an objective index of the world’s top 500 outsourcing companies.
