Gabtech Global soars among Arizona’s fastest-growing companies
ARIZONA, UNITED STATES — Outsourcing consultancy firm Gabtech Global was recently recognized as one of the fastest-growing companies in the region.
With a remarkable 769% growth, the company has secured the 13th spot on Inc. magazine’s Inc. 5000 Regionals 2024: Southwest list. This prestigious ranking celebrates the most successful private companies in the Southwest region, including Arizona, New Mexico, Oklahoma, and Texas.
Client referrals driving success
A significant factor contributing to Gabtech Global’s success is its focus on client satisfaction.
According to Gabtech Global CEO Chris Yap, 70% of their revenue is generated through client referrals. This client-centric approach has not only fostered trust but also led to substantial business expansion.
One notable example is a client that helps universities increase student enrollment through lead verification.
“They hired 10 [full-time employees] from us at the beginning of 2023. That team grew to 90 by the end of the same year. The client continues to grow today,” Yap said.
Strategic vision and expansion
Gabtech Global’s strategy revolves around bridging the gap between employers in developed countries and top-tier talent in the Philippines.
The company’s vision is to continue serving small and medium-sized businesses, a market that larger outsourcing firms often overlook.
With an expanding client base in Canada and the United Kingdom, including a new office in London, Gabtech Global is broadening its international reach.
Quality talent and management
The company prides itself on its “stringent recruitment process” that assesses candidates’ professional backgrounds, character, and teamwork abilities. Each client is paired with a dedicated Client Success Manager, ensuring high performance and satisfaction.
Gabtech Global’s commitment to quality is further demonstrated by its adoption of the Entrepreneurial Operating System (EOS) and continuous leadership training.
Company culture and employee development
Despite its rapid growth, Gabtech Global maintains a start-up culture, a flat organizational structure, and an open-door policy.
The company also celebrates all its offshore talent and empowers its employees through various development initiatives, including Six Sigma certifications and annual management retreats. Employees are also given opportunities to travel and engage with clients internationally.
As an outsourcing company with its own service delivery center in the Philippines, Gabtech Global also leverages its cultural understanding to promote the capabilities of Filipino workers authentically.
Yap’s passion for improving the lives of Filipinos through high-paying jobs is a driving force behind the company’s approach to outsourcing.
Adapting to outsourcing industry trends
Gabtech Global is keenly aware of the outsourcing trends among small and medium-sized businesses. The company differentiates itself by providing a secure and trustworthy offshoring experience, which is increasingly sought after in the wake of rising labor costs in the United States.
With proprietary software to manage remote work and a robust IT infrastructure, Gabtech Global is well-equipped to handle the outsourcing industry’s evolving demands.
Advice for outsourcing newcomers
For businesses considering outsourcing for the first time, Gabtech Global’s Yap advises partnering with a staffing agency. This approach provides a safety net and ensures that companies avoid common pitfalls associated with direct hiring overseas.
“Having offshore personnel is like having kids. It is always better to have co-parents when raising kids over raising children alone, as long as the co-parent solves problems instead of causing more problems,” he added.
Gabtech Global‘s ascent on the Inc. 5000 Regionals: Southwest list is a testament to its effective business model, client-focused services, and strategic expansion. The firm is also currently subscribed to the Outsource Accelerator (OA) Source Partner Program, a powerful tool that helps BPO firms with marketing, sales, and business intelligence.
