Gainsight acquires digital customer education firm Northpass

NEW JERSEY, UNITED STATES — Gainsight, a customer success platform, has integrated the services of Northpass, a reputable digital customer education entity.

The specific financial conditions of this business deal remain a mystery.

“Northpass has developed a truly innovative and highly flexible customer education solution that B2B organizations rely on to drive growth, engagement, and efficiencies,” shared Steve Cornwell, the originator and Chief Executive Officer of Northpass.

Cornwell indicated a positive outlook on Northpass’s future within the Gainsight infrastructure, spotlighting the promising possibilities for progression and broadening of scope.

Northpass presents a contemporary learning software instrumental in training and empowering employees, clients, and partners. With a client base of approximately 350, it caters to well-established brands such as Walmart, Pipedrive, and Freshworks. The company has experienced an impressive quadrupling in its annual recurring income over time, with Zoominfo estimating its revenue to be $7.3 million.

Gainsight, founded in 2009, is a technology entity offering a range of software solutions to improve customer experiences and advance product analytics. Its projected income stands at around $252.1 million.