Genesys tops Frost & Sullivan’s Global Growth Leader list
CALIFORNIA, UNITED STATES — Genesys, an AI-powered experience orchestration leader, has secured the top spot as the Number 1 growth leader worldwide, according to Frost & Sullivan’s annual Radar reports.
The company’s Genesys Cloud CX performance, track record, and strategy earned it the highest ranking across North America, Europe, Asia-Pacific, and Latin America.
Frost & Sullivan’s cloud contact center (CCC) Radar series evaluates companies in the Contact Center as a Service (CCaaS) industry based on their market position and growth potential. Genesys emerged as the frontrunner, demonstrating exceptional performance, a well-aligned growth strategy, and effective sales and marketing approaches.
Genesys attributes its success to its flagship CCaaS solution, the Genesys Cloud CX platform, which enables over 4,800 organizations globally to deliver differentiated experiences using AI, digital, and workforce engagement management capabilities.
Frost & Sullivan’s Radar report for the Asia-Pacific region stated, “Genesys has become the leading cloud-based contact center provider. Its depth and breadth of solutions, packaged use case offerings, expertise, and execution of digital and AI-powered software capabilities complement an unparalleled local presence and support.”
Barbara Holzapfel, Chief Marketing Officer at Genesys, emphasized the significance of this recognition, saying, “In today’s highly competitive business environment, Genesys is uniquely positioned to help organizations drive loyalty through the power of scaling personalized empathetic experiences.”
Genesys’ global presence orchestrates billions of customer experiences annually in over 100 countries. This month, the company expanded generative AI capabilities, unveiled a new experience measurement methodology, and a work automation and task routing technology.
