Genpact taps Dinesh Jain to lead GCC growth
NEW YORK, UNITED STATES — Genpact, a digital business process management and services provider, has appointed Dinesh Jain as its new Global Capability Center (GCC) Lead, tasked with guiding clients in transforming these operational hubs into strategic assets for growth and innovation.
Based in Mumbai, Jain will leverage his extensive experience to help multinational corporations design and scale their GCCs, integrating advanced technologies and process intelligence to drive measurable business outcomes.
The company ranked #61 in the OA500 2025, an objective index of the world’s top 500 outsourcing companies.
Genpact recasts GCCs as growth engines
This move is central to Genpact’s updated approach, as articulated by Chief Growth Officer Riju Vashisht, who stated, “In the era of agentic operations, GCCs are no longer just delivery hubs; they are strategic growth engines.”
This perspective positions these centers not as support functions, but as core components capable of generating continuous innovation and providing a tangible competitive advantage in the market.
“With Dinesh’s leadership, we’re helping clients reimagine these centers as catalysts for continuous innovation and competitive advantage,” Vashisht said.
This transformation is very broad and not limited to basic operational support; it includes higher-value functions. This expanded mandate is evident in Jain’s priorities, which focus on transforming GCCs into global hubs for innovation, engineering, and processes.
Jain stressed that “GCCs today sit at the intersection of process, technology, data, and global talent, shaping how businesses scale and compete,” highlighting their new role in directly influencing how companies operate and grow globally.
Holistic framework for GCC transformation
Genpact‘s strategy, now under Jain’s leadership, involves providing a holistic, methodical framework for clients to navigate this complex shift.
The firm will leverage its profound industry and process knowledge to create strategic playbooks that will help organizations across sectors build and transform their centers into strategic extensions of their global businesses.
The advisory role is vital because it helps clients avoid the most common pitfalls and accelerate the maturity of their operations in the GCC, thereby aligning with the business’s overall objectives.
The execution of this blueprint focuses on integrating specialized expertise with advanced technology to maximize value creation. Jain’s remit includes helping enterprises with the entire GCC lifecycle, from initial establishment and scaling to advising on complex scale or carve-out strategies.
“Our goal is to help clients build future-ready GCCs that integrate Genpact’s deep process expertise with advanced technologies, driving continuous innovation and measurable business outcomes,” Jain notes, highlighting their objective in transforming its GCC operations.
