Ghana’s BOSAG targets 100,000 outsourcing jobs
- BOSAG launched SERVE24 targeting 100,000 outsourcing jobs by 2030
- Ghana’s outsourcing industry currently employs more than 20,000 workers
- The country produces over 138,000 graduates annually
- Africa captures only 2.8% of a $1.5 trillion global market
ACCRA, GHANA — Ghana’s Business Outsourcing Sector Association (BOSAG) has unveiled SERVE24, a national services-export programme designed to formally embed the country’s outsourcing industry in the government’s 24-Hour Economy policy framework, targeting 100,000 sector jobs by 2030.
According to reporting by the Daily Guide Network, the programme was announced at the third High-Level Government-Industry Roundtable on Ghana’s Outsourcing Sector, hosted by eServices Africa Ltd (eSAL) in Accra under the theme “Scaling Ghana’s Outsourcing Sector through the 24-Hour Economy.”
SERVE24 folds BPO into Ghana’s 24-Hour Economy framework
The SERVE24 programme formally positions business process outsourcing (BPO) as a named component of the 24-Hour Economy Authority’s national development framework, recognising the sector’s structural alignment with continuous, time-zone-spanning global service delivery.
Ghana’s outsourcing industry currently employs more than 20,000 workers against an annual graduate pipeline of over 138,000, a supply gap that BOSAG is positioning SERVE24 to reduce through structured services-export growth.
German development agency GIZ, through its Invest for Jobs initiative, participated in the roundtable alongside government officials and industry leaders to address talent pipelines and infrastructure requirements for the programme’s rollout.
Ghana’s outsourcing workforce of 20,000 represents less than a sixth of the country’s annual graduate output, making services-export sector growth the central argument BOSAG is presenting to the 24-Hour Economy Authority for policy-level investment.
“Outsourcing is already a true 24-hour industry, operating across global time zones,” said Augustus Goosie Tanoh, Presidential Advisor to the 24-Hour Economy Authority.
Infrastructure pipeline targets Tamale and the Cape Coast tech park
BOSAG and eSAL are advancing two anchor infrastructure projects: the Ogua Tech Park at the University of Cape Coast, a planned 3,000-seat BPO facility, and a new delivery center in Tamale expected to open in the fourth quarter of 2026 to serve Francophone West Africa and the Sahel.
“The global outsourcing market is valued at about US$1.5 trillion, yet Africa captures only 2.8 percent,” said David Gowu, BOSAG Chief Executive.
Simon Hochstein, Head of Component at Invest for Jobs under GIZ, addressed the roundtable on talent development and infrastructure as enabling conditions for SERVE24’s implementation at scale.
For offshore staffing providers and enterprise buyers evaluating emerging delivery markets in Africa, the SERVE24 launch marks a formal shift in Ghana’s positioning: from industry promotion to policy-backed services-export structuring.
Africa’s 2.8% share of a US$1.5 trillion global market leaves material room for growth, and Ghana’s English-language graduate pipeline and named government programme represent a more structured entry point than most sub-Saharan markets currently offer.
The Tamale delivery center’s Francophone targeting also signals intent to serve regional West African demand, not only Anglo-American client accounts.
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