Glia launches first-ever call center solution built for financial services
NEW YORK, UNITED STATES — Digital customer service provider Glia recently released its first-ever customer experience (CX) suite designed specifically for the financial services industry, Glia Call Center.
Unifying traditional phone and digital engagements within a single platform, Glia Call Center offers AI-driven automation and fintech integrations for accelerating digital transformations.
The new release incorporates rich conversational AI features for automating phone interactions while facilitating financial institutions’ migration from phone-centric to digital-first customer service.
It also creates efficiencies in management, staffing, and reporting.
“Glia Call Center enables financial institutions to marry phone calls and digital experiences together for a single, unified approach as part of our ChannelLess Interaction Platform,” said Glia Chief Strategy Officer Justin DiPietro.
With Glia Call Center, the Glia Interaction Platform enables a single native conversational AI solution for text and voice-based automation. A combination of virtual assistants, such as chatbots for digital interactions, and Intelligent Virtual Assistants or IVAs for phone and digital voice interactions can deliver a consistent customer experience for automated guidance.
This reduces the complexity of managing separate automation solutions across multiple platforms, leading to cost savings and reduced staffing needs, including AI-based after-hours service.
Over 20% of Glia’s clients, including major financial institutions, are already using Glia Call Center to bring all interactions together within the Glia Interaction Platform.
