Glia launches first-ever call center solution built for financial services
NEW YORK, UNITED STATES — Digital customer service provider Glia recently released its first-ever customer experience (CX) suite designed specifically for the financial services industry, Glia Call Center.
Unifying traditional phone and digital engagements within a single platform, Glia Call Center offers AI-driven automation and fintech integrations for accelerating digital transformations.
The new release incorporates rich conversational AI features for automating phone interactions while facilitating financial institutions’ migration from phone-centric to digital-first customer service.
It also creates efficiencies in management, staffing, and reporting.
“Glia Call Center enables financial institutions to marry phone calls and digital experiences together for a single, unified approach as part of our ChannelLess Interaction Platform,” said Glia Chief Strategy Officer Justin DiPietro.
With Glia Call Center, the Glia Interaction Platform enables a single native conversational AI solution for text and voice-based automation. A combination of virtual assistants, such as chatbots for digital interactions, and Intelligent Virtual Assistants or IVAs for phone and digital voice interactions can deliver a consistent customer experience for automated guidance.
This reduces the complexity of managing separate automation solutions across multiple platforms, leading to cost savings and reduced staffing needs, including AI-based after-hours service.
Over 20% of Glia’s clients, including major financial institutions, are already using Glia Call Center to bring all interactions together within the Glia Interaction Platform.
Related news
- Outsourced manufacturing helps AMD outpace Intel · 27 Jan
- HawkAI raises $17M in 2nd round funding · 27 Jan
- Cognizant to acquire Mobica · 26 Jan
Disclosure: Outsource Accelerator uses AI tools in the backend of its editorial workflow. Every article is reviewed and verified by a human editor before publication.
Stay ahead of the outsourcing industry. Join thousands of business leaders who rely on Outsource Accelerator for the news, trends, and expert insights that matter. Subscribe to our free newsletter and never miss an update.
