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News » Gov’t ‘not fast enough’ to help IT-BPM industry

Gov’t ‘not fast enough’ to help IT-BPM industry

Gov’t ‘not fast enough’ to help IT-BPM industry

In his opinion piece published on BusinessWorld, economist Andrew Masigan noted that the Philippine Information Technology-Business Process Management (IT-BPM) industry is facing serious threats, and the Duterte administration “has not acted fast enough” to help the industry.

What started as a destination for voice-based services evolved into more sophisticated IT-BPM processes. However, Masigan stated that “the road ahead does not look promising,” due to the rise of chatbots and artificial intelligence.

Further, the economist added that the Duterte government did not make any commitment and meaningful investment in upskilling the country’s workforce. Masigan also spoke to Outsource Accelerator CEO Derek Gallimore, who said that while “the voice-based segment of the industry is fading,” there is still a large market among small and medium-sized businesses (SMBs).

Gallimore noted that the bigger opportunity for the Philippine IT-BPO sector is “servicing the SMBs of the world” – a profound opportunity that can possibly generate 60 million jobs for Filipinos over the next two decades.

Read more here. 

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

“Excellent service for outsourcing advice and expertise for my business.”

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