Guyana invests $2Bn in BPO infrastructure

GEORGETOWN, GUYANA — The Guyanese government has allocated more than $2 billion to develop call center infrastructure in a strategic move to boost the business process outsourcing (BPO) sector.
This investment aims to create 15,000 jobs by the end of next year, according to the Guyana Office for Investment (G-Invest).
Guyana’s strategic BPO expansion plan
Guyana’s President Irfaan Ali and his administration have prioritized the BPO sector as a key component of economic diversification and job creation.
The government’s commitment is evident through the implementation of fiscal incentives and support for skills development in the labor force.
This initiative began in 2022 when G-Invest organized the first stakeholder meeting with BPO operators in Guyana.
Infrastructure investments across regions
The government’s investment includes the construction of new call center shells across the country, particularly in Regions Two, Three, Five, Six, and Ten. These regions have been identified as prime locations for BPO industry growth due to their workforce capacity and infrastructure.
The Ministry of Housing and Water also invited bids for the construction of call centers in Hope Town and Mahaicony, which are expected to enhance public services and generate thousands of jobs.
Competitive edge in the global market
Guyana’s young, educated, English-speaking population, coupled with its proximity to North America and favorable time zone, provides a competitive edge in the global BPO market.
The government’s focus on improving internet connectivity and infrastructure is attracting international companies to invest in the country. This strategic approach is expected to position Guyana as a formidable competitor in the Caribbean BPO sector.
Future outlook
With the ongoing investments and development plans, the Guyanese government is optimistic about achieving its new jobs target by the end of the year. The initiative is part of a broader national development strategy that emphasizes balanced regional growth and economic diversification beyond the oil sector.
Earlier this year, Guyana’s Finance Minister, Ashni Singh, emphasized the significant growth of the country’s Business Process Outsourcing (BPO) industry since 2020. He pointed out that the sector has created nearly 2,000 jobs, which have been especially attractive to women. These jobs provide a gateway for many into technology-related work environments.