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News » French contact center H2A joins TransPerfect

French contact center H2A joins TransPerfect

NEW YORK, UNITED STATES and PARIS, FRANCE — French contact center and business process outsourcing (BPO) provider H2A has been acquired by TransPerfect, a language and AI solutions provider.

While specific terms of the deal remain confidential, it aims to strengthen TransPerfect’s multilingual customer experience capabilities while expanding its European footprint.

Strategic integration enhances multilingual customer service

The Paris-based H2A, established in 1987, brings extensive expertise in customer support, telemarketing, and technical assistance across various sectors, including telecommunications, retail, finance, and public services. 

Under the agreement, H2A’s leadership team will remain intact, with General Manager Marilynn Genieyz and Operations Director Anne-Sophie Samet joining TransPerfect’s senior management.

“This acquisition marks an exciting new chapter for H2A,” commented Genieyz. “Joining TransPerfect means expanding our horizons while staying true to our commitment to delivering exceptional service to our clients. We are thrilled about the opportunities that joining TransPerfect will bring to our team and our customers.”

Global impact of H2A-TransPerfect merger

TransPerfect, with offices in over 140 cities across six continents, serves more than 6,000 global organizations through its GlobalLink technology platform. The company provides services in over 200 languages and maintains ISO 9001 and ISO 17100 certifications. 

Phil Shawe, TransPerfect’s President and Co-CEO, expressed enthusiasm about the merger: “We warmly welcome H2A to the TransPerfect family. Their expertise in the contact center and BPO space aligns perfectly with our commitment to helping our clients succeed globally.”

“With TransPerfect’s extensive resources and global presence, we will be better positioned to meet the evolving needs of our clients. Our shared values and vision make this acquisition a natural fit, and we look forward to what the future holds,” Samet added.

The acquisition was facilitated by Coblence & Associates, representing another move in TransPerfect’s ongoing expansion in the global business services sector.

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