Healthcare workforce tech lags despite digital push: QGenda survey

ATLANTA, UNITED STATES — QGenda, a workforce management solutions provider, recently released a report highlighting a significant shortfall in healthcare organizations’ digital transformation efforts, particularly in addressing workforce management and employee experience.
Key findings: Workforce management overlooked
The survey of 300 healthcare IT leaders underscores that while healthcare organizations prioritize patient-focused digital initiatives, workforce management remains underfunded and underprioritized.
Only 46% of organizations include workforce management optimization in their digital strategies, despite persistent challenges like labor shortages, rising costs, and employee burnout.
“The hidden costs of ignoring the employee experience in digital transformation strategies are exacerbating the healthcare workforce crisis,” said Dr. Patrick Hunt, Chief Medical Officer at QGenda.
He emphasized the need for automation and system consolidation to alleviate workforce pressures and improve outcomes for both staff and patients.
Manual processes and legacy systems persist
The report also revealed that 74% of healthcare organizations still rely on manual processes for workforce management tasks that could be automated. While 92% of leaders believe automation would boost productivity, adoption remains slow.
Additionally, outdated legacy systems create inefficiencies, with only 13% of organizations having fully consolidated their workforce management technologies.
This disconnect is stark: although 94% of leaders agree that technology consolidation is critical for operational efficiency, fewer than one-third have included system-wide consolidation in their plans.
Funding misalignment and missed opportunities
Despite 78% of healthcare organizations reporting adequate funding for digital transformation, investments overwhelmingly focus on patient experience (63%) and IT infrastructure upgrades (63%).
By contrast, only 38% prioritize consolidating technology systems, and just over half (53%) aim to improve employee experience.
The report called for a shift in strategy to address these gaps.
“Healthcare leaders must rethink their digital transformation strategies to fully address critical workforce challenges,” the findings suggest.
A call to action
QGenda’s report serves as a wake-up call for healthcare leaders to integrate employee-centric solutions into their digital transformation plans.
By prioritizing automation, system consolidation, and workforce optimization, organizations can reduce burnout, improve productivity, and ultimately enhance care delivery.