Helpware expands to Uganda with over 100 job vacancies
KAMPALA, UGANDA — Helpware, a U.S.-based business process outsourcing firm, recently expanded to Uganda, opening job opportunities to locals.
More than 100 job vacancies in customer service were made available by Helpware. The company is looking for employees who are knowledgeable in English, French, and Swahili to provide customer care across phone, email, and chat channels.
The company said that they will eventually hire for roles on technical and back-office support.
“We are excited to bring this next phase of our growth to Uganda,” said Robert Nash, Helpware’s CEO.
“There are many reasons why we selected Uganda, but at the core is the people and their talents. As a People as a Service solution, we have to be sure we are living our core values and focusing on our culture. We are confident this move will only strengthen that core. It may seem like a cliché’ for companies to say they are focused on culture, but that is our genuine day-to-day focus – we are in the business of people.” he added.
With over 2,500 employees located throughout the United States, Germany, Philippines, Mexico, Puerto Rico, Ukraine, Georgia, Poland, Albania, Mexico and now Uganda, those who join Helpware are given a unique, diverse, and culture-rich experience.
The company is currently serving over 150 clients across various industries, including E-Commerce and Retail Gaming and Entertainment, On-Demand, SaaS, and Software, FinTech, Public Sector, HealthCare and HealthTech, and Social Media, among others.
Helpware ranked 125th on the Time Doctor OA500, an index of the world’s top 500 outsourcing firms and a vital tool in assisting the BPO decision-making community.
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