Hiretic secures $4.5Mn seed funding to grow global BPO talent network

VERMONT, UNITED STATES — Business process outsourcing provider Hiretic has closed a $4.5 million seed funding round led by Neo Capital. The new capital will power Hiretic’s mission to connect fast-growing Western brands with high-performing customer experience teams in emerging markets.

Modernizing outsourcing with technology and equity

Operating across India, Ghana, the Philippines, and expanding into Latin America and Southeast Asia, Hiretic deploys a tech-enabled platform that manages everything from recruitment to quality assurance. By emphasizing equity, transparency, and cultural fit, the company positions itself as a modern alternative to legacy outsourcing models.

“There’s an enormous amount of CX talent in emerging economies that’s been overlooked or underleveraged,” said Leon Tenpiner, Hiretic’s Head of Product and co-founder. 

“This funding allows us to scale our platform to help more companies access this workforce in a way that’s sustainable, culturally aware and performance-oriented.”

Hiretic currently supports more than 30 brands in North America and Europe, serving industries such as e-commerce, fintech, and SaaS.

Focused on opportunity and global reach

Hiretic’s model has resonated with both brands and workers. “Brands get resilient, well-trained teams that care about customer satisfaction, and professionals in emerging economies gain access to fair pay and long-term career development,” said HR Manager Paniya Merches.

The company employs a growing workforce in key emerging markets. It plans to expand its engineering team, launch new training programs for frontline staff, and further its footprint in new regions. 

Vision for sustainable, inclusive customer experience

“Our vision is to make world-class CX accessible and sustainable for every company, and that begins by empowering the talent that has been excluded from traditional outsourcing structures,” said Tenpiner.

With fresh capital and an expanding service network, Hiretic is now positioned to challenge established BPO giants, offering a transparent, values-based solution for digital-first companies seeking customer experience excellence across continents.