ibex triumphs with 2023 Contact Center Technology Award

WASHINGTON, UNITED STATES — Business Process Outsourcing (BPO) provider ibex recently won the 2023 Contact Center Technology Award. 

The award, presented by CUSTOMER Magazine of TMC, highlights the achievements of Inspire, a critical element of ibex’s esteemed Wave X technology. 

Designed as a comprehensive platform, Inspire accentuates performance by detecting and offering real-time custom coaching opportunities for each agent.

ibex CIO Jim Ferrato expressed his pride in receiving this prestigious award for the second consecutive year. 

He also emphasized the role of Inspire as a coaching platform that assists ibex in optimizing customer interactions and insights and enhancing contact center performance. This strategic approach significantly improves results for numerous globally recognized brands.

Further, Ferrato praised Inspire for its vast features, from paperless coaching and automated tools to real-time feedback and a dedication to professional development. The platform guarantees consistent processes, transparent operations, amplified awareness, and easy access at every stage.

Rich Tehrani, CEO of TMC, congratulated ibex for their noteworthy accomplishment, underlining that the innovative, high-quality features of Inspire have favorably impacted the customer experience. 

The Contact Center Technology Award by CUSTOMER Magazine acknowledges vendors and technologies that strategically utilize technology to drive excellence in customer service. This recognition signifies ibex’s role as a trailblazer and leader in the contact center and customer care sectors.