Ibex expands Honduras operations, adds 250 new jobs
TEGUCIGALPA, HONDURAS — Business process outsourcing (BPO) and customer engagement technology solutions provider ibex has announced the expansion of its operations in Tegucigalpa, Honduras.
This move strengthens the company’s nearshore strategy and demonstrates its commitment to growth in the region.
Expansion details and economic impact
The company, listed on NASDAQ under the ticker IBEX, has added nearly 10,000 square feet to its existing facility, increasing its operational capacity by 35% with over 180 additional production seats. The expanded facility, which became operational in mid-September, is expected to create approximately 250 new job opportunities in the region.
“Our continued investment in Honduras reflects ibex’s unwavering commitment to the country and reinforces our successful nearshore strategy,” said Bob Dechant, CEO of ibex.
“Our increased presence in Honduras is not only creating valuable employment opportunities, but also strengthening our ability to deliver high-quality services to our global clients. This expansion is also a testament to the skilled workforce in Honduras and our confidence in the country as a key hub for our operations.”
Impressive growth and employee development
This expansion follows an impressive growth period for ibex in Honduras. In fiscal year 2024, the Tegucigalpa office saw a 249% headcount increase, spurred by new clients, expanded services, and a stronger focus on the Fintech sector.
Alongside creating new positions, ibex also emphasized employee development, promoting 156 team members over the past year, a testament to its investment in internal growth and career advancement opportunities.
Global presence and technological innovation
Ibex operates approximately 30 delivery centers worldwide, employing over 30,000 people. The company manages nearly 175 million critical customer interactions annually and contributes over $2.2 billion in lifetime customer revenue each year.
With its innovative AI-powered ibex Wave iX solutions suite, the company continues to drive superior customer experiences for leading companies in various sectors, including retail, e-commerce, healthcare, fintech, utilities, and logistics.
ibex has received numerous accolades for its outstanding culture, employee experience, and service. These include Best Place to Work for Women in Central America and the Caribbean by Great Place to Work, Nearshore Company of the Year by Nearshore Americas, and Central America and Caribbean Company of the Year by Frost & Sullivan. It also recently opened its second customer experience (CX) service center in Davao City, Philippines.
As ibex continues to expand its global footprint, the Honduras expansion marks another milestone in its commitment to providing high-quality BPO and customer engagement solutions while fostering economic growth in the regions where it operates.
