IBEX opens 8th PH site in Bohol
Global outsourcing provider IBEX recently announced the opening of its second site in Bohol and eighth contact center site in the Philippines. This second Bohol site located in the Plaza Marcela Complex will bring Ibex’s agents to over 1,300. The branch is scheduled to launch on April 15, 2021.
Ibex’s Plaza Marcela office features 560 production seats, two production spaces, training rooms, meeting rooms, conference rooms, data rooms, a full recruitment area, and sleeping quarters.
“We chose to expand in Bohol in order to stay ahead of the global demand for highly educated, diverse, and digitally proficient customer care agents. Digital transformation and execution depend on an outsourcer’s ability to deploy the right people in the contact center, and we’re thrilled to be expanding our recruiting pool yet again in Bohol,” said Ibex SVP and Country Manager Potski Alvarez.
Further, CEO Bob Dechant added that Bohol “has become a key pillar in our BPO 2.0 strategy,” as it “offers a highly educated talent pool, and it’s quickly becoming the digital customer support engine for some of the world’s leading brands”
