ibex PH appoints new President
Business Process Outsourcing (BPO) and customer engagement technology solutions provider ibex recently appointed Angel “Potski” Alvarez as the new President of ibex Philippines.
As the new President, Alvarez is expected to showcase his BPO expertise and continue leading ibex PH to successful ventures.
Alvarez was the former Senior Vice President of Operations and Philippine Country Manager in ibex. Under his leadership, the company’s headcount grew from 7,000 in 2017 to over 10,000 professionals.
Moreover, ibex PH doubled the number of its contact centers in the country to eight, including the launch of the first major call center in Bohol in August 2019.
Ibex CEO Bob Dechant said he is proud to recognize “the tremendous impact Potski has made on the ibex team in the Philippines and delighted to name him President of our Philippines operations.”
He added that Alvarez’s supervision boosted the firm’s employee engagement and client performance to the top despite the pandemic.
“Our COVID education and vaccination programs enabled us to reach a 97% vaccination rate for our team in the Philippines, which helped ensure the health and safety of our agents and their families,” concluded Dechant.
