ibex, TPG to integrate AI into CX solutions
WASHINGTON, D.C., UNITED STATES — ibex, a global provider of business process outsourcing and customer engagement solutions, has partnered with TPG, a top provider of customer experience analysis services, to integrate TPG’s artificial intelligence platform Anna into ibex’s solutions.
The goal is to optimize customer experiences by rapidly analyzing interactions at scale.
TPG’s Anna platform can evaluate 15,000% more customer interactions than a human with similar accuracy. By partnering with TPG, ibex will be able to analyze every customer call and chat conversation using AI.
ibex already offers business intelligence, journey mapping, and complexity analysis through its Wave X platform. With TPG’s expertise analyzing 180 million customer interactions, ibex can turn those insights into meaningful actions for clients.
“This partnership is a game-changer, enabling ibex to enhance agent performance, drive greater customer satisfaction and optimize customer interactions. With TPG’s Anna, we can now analyze every customer call and chat to deliver extraordinary insights and unparalleled solutions for our clients,” said ibex Chief Information Officer Jim Ferrato.
TPG has over 25 years of experience providing customer experience analysis services to Fortune 500 clients.
ibex is a publicly traded company on the NASDAQ exchange. With over 30,000 employees globally, ibex has significant scale and revenue potential from its customer engagement solutions.
In light of the increasing demand for advanced customer experience solutions, the company recently announced its plans to recruit 2,000 more employees at its Philippine offices in Manila and Bohol.
