ibex’s CX solutions help transform utilities marketplace
WASHINGTON, UNITED STATES — Business Process Outsourcing (BPO) provider ibex announced that its full range of customer experience (CX) solutions are helping revolutionize the utilities marketplace in North America.
In a press release, the firm explained that their Utilities suite — including New Connections Concierge, Sparked Marketplace, Mindshare Digital Outreach, and RefleCX — delivers added value beyond the meter, improves CSAT scores, and increases incremental revenue for more than 30 million households in the region.
“Forward-thinking utilities are embracing a new era of customer engagement, venturing beyond the confines of traditional commodity solutions to foster a more personal and innovative connection with their customers,” ibex Digital SVP Products said Mark Wilkinson.
“We’ve seen great success in this approach, and we’re committed to driving even more meaningful outcomes for our utility partners and their customers in the years ahead,” he added.
Meanwhile, ibex Digital President Jeff Cox noted that their cutting-edge solutions help future-proof businesses and deliver an unparalleled customer experience.
“By creating modern and dynamic platforms, we’re enabling utilities to stay ahead of the curve and keep pace with the ever-changing expectations of their customers,” Cox continued.
ibex is an elite CX outsourcer for the world’s startups, scale-ups, and blue chips. It is listed in Outsource Accelerator’s (OA) Global Outsourcing Firm (BPO) Index, a vital tool in assisting the BPO decision-making community with a broad but objective industry assessment.
