ICMI honors top achievers in contact center sector
CALIFORNIA, UNITE STATES — The International Customer Management Institute (ICMI) recently highlighted exceptional performance in the contact center industry in the ICMI Global Contact Center Awards.
Celebrated during the ICMI’s Contact Center Expo, the awards assembled experts to envision the sector’s future, aiming for development and innovation. It recognized significant leadership, innovation, and strategy accomplishments across different categories and industries.
ICMI’s Contact Center Expo Event Director Cindee Stott lauded the awardees’ remarkable achievements, adding, “We are in awe of the outstanding work these companies, contact centers, and individuals have demonstrated.”
The 2023 ICMI Global Contact Center Award recipients were:
- Best Contact Center Agent: Tiffany Ireland, WebMD Health Services
- Best Contact Center Supervisor: Victoria Philpot, Navy Federal Credit Union
- Best Contact Center Manager: Phillip Davis, PCI, Publishing Concepts
- Best Contact Center Trainer: Scott Kilberg, Showdown Displays
- Best Contact Center Workforce Manager: Dr. Debra Bentson, Kaiser Permanente
- Customer Hero of the Year: Tyda Marco, DAT Freight & Analytics
- Lifetime Achievement Award: Leslie O’Flahavan
- Best Small Contact Center: OneCause
- Runner-up: Apexus
- Best Medium Contact Center: iRobot
- Runner-up: Bluegreen Vacations
- Best Large Contact Center: Navy Federal Credit Union
- Runner-up: Amica Mutual Insurance Company
- Best Strategic Value to the Organization: OSF OnCall Digital Health
- Best Contact Center Culture: Dow Jones & Company, Inc.
- Best Digital Customer Experience: Shell
- Best Learning and Development Program: WebMD Health Services
- Best Outsourcing Provider: Transparent BPO
- Best New Technology Solution: Grypp Corp.
The program was co-hosted by communications platform Zoom, with sponsorship from Regal.io and Bright Pattern in select categories.
