iContact BPO has achieved certification on ISO/IEC 27001:2013 and ISO 9001:2015 for its Cape Town call centre operation.
ISO 9001:2015 certification relates specifically to the international standards for developing and implementing an effective quality management system (QMS) and provides the foundation for other QMS standards. ISO/IEC 27001:2013 certification relates to Information Security management and provides the basis for effective management of sensitive and confidential information as well as the implementation of information security controls.
“These international standards certifications are a significant milestone for our Cape Town operation which is becoming a favoured BPO provider to numerous global blue-chip clients, predominantly based in North America. Standards are key to furthering economic development, improving our people’s lives, promoting innovation and building our capacity in a consistent and focused manner. By adopting the ISO standards, our clients are reassured that they are working with a BPO partner with a clear, objective commitment to continued improvement and control over our information security and quality management processes that align with global best practices,” explains Clinton Cohen, CEO of iContact BPO.
The International Organization for Standardization (ISO), is an independent, non-governmental international organization with a membership of 165 national standards bodies. It brings together experts to share knowledge and develop voluntary, consensus-based, market relevant International Standards that support innovation and provide solutions to global challenges.
For more information visit www.icontactbpo.com