IFT Ignite wins 2023 CUSTOMER Contact Center Award
BURNABY, CANADA — Business Process Outsourcing (BPO) provider Integrated Financial Technologies (IFT) announced that their IFT Ignite platform recently won the 2023 CUSTOMER Contact Center Technology Award.
The award, given by CUSTOMER magazine and media company Technology Marketing Corporation (TMC), honors products or services that significantly enhance the customer experience in enterprise and outsourced contact centers.
Launched in 2023, IFT Ignite skillfully merged industry-leading tools and AI-driven features to offer superior services and results to their clients in the lending industry.
“We’re delighted that IFT Ignite is being recognized as a leading contact center platform that allows our organization to optimize efficiency and deliver valuable services to our clients,” said IFT President Tod Chisholm.
He added that the firm remains “focused on delivering a more intelligent and comprehensive outsourcing model that is beneficial to the market.”
Meanwhile, TMC’s CEO Rich Tehrani praised IFT for its commitment to improving customer engagement, elevating the customer experience to an exceptional standard of excellence.
IFT introduced the concept of “smartsourcing,” a comprehensive BPO model that relies on highly trained outsourced personnel to provide services beyond typical BPO offerings to augment in-house teams and conduct revenue-generating campaigns.
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