India’s BPO summit spotlights AI, industry growth
NEW DELHI, INDIA — The third annual BPO and Contact Centre Summit & Awards, organized by Brainalytics, recently took place in New Delhi, highlighting key players and trends in India’s rapidly evolving outsourcing industry.
The summit facilitated discussions on pressing industry issues, such as automation and the expanding role of AI in customer service.
With its youthful population, India is a thriving hub for Business Process Outsourcing (BPO). The summit delved into how the industry quickly adopts emerging technologies like AI to be more self-reliant and strategic.
India’s BPO industry has experienced significant growth, with the demand for Indian BPO services growing at an annual rate of 50%. The country currently holds a 63% share of the offshore BPO market.
The event recognized outstanding companies and individuals in the industry. Corporate awardees included:
- Germanium Technologies Limited for Outsourced Contact Centre Company of the Year
- FirstMeridian Business Services Limited for Best IT Infra Team
- Germanium Technologies Limited for BPO Excellence of the Year
- Evren for the Most Innovative & Secure Enterprise Operating System Award
- Avaya for Best Contact Centre Platform
- FLOW-WFM Solution for the Emerging Leader in WFM Award
- Engagely.ai for the Leading Customer Experience Platform Award
Individual honors were also given to top industry players, including:
- STARTEK’s Sirendra Chhabra for BPO Excellence Award of the Year
- Germanium Technologies’ Rajesh Sehgal for Contact Centre Leader of the Year
- Germanium Technologies’ Anil Kappal for Best Contact Center of the Year – IT
- Exato.ai’s Piyush Joshi for Digital Product Leader in CX for the Year
- Oncquest Laboratories’ Amitabh Sharma for CX Leader of the Year
- Pristyn Care’s Mohit Varshney for Best Strategic Customer Experience Leader of the Year
As the BPO sector navigates rapid changes in technology and operations, this year’s summit offers valuable insights and recognizes standout performance in the industry.
