InflowCX acquires BPO Partners

OREGON, UNITED STATES – Professional managed services provider InflowCX recently announced that it acquired BPO Partners in a bid to broaden its consulting, outsourcing, and technical services offerings for contact center operations and technologies.

“InflowCX’s growing service offerings provided a natural fit for BPO Partner’s experience in contact center consulting, technology, and outsourcing. As a market leader, InflowCX continues to be focused on expanding our portfolio of services to meet our client’s unique and evolving needs. The expertise that BPO Partners brings to InflowCX furthers our ability to extend a value-creating suite of services to our clients and our technology partners,” said InflowCX’s CEO, Ken Smith.

BPO Partners, an Atlanta-based firm is experienced in customer experience (CX) consulting specializing in contact center technology and operational consulting and strategy. Its client portfolio includes organizations from Fortune 500.

Mark Lazzara, Founder of BPO Partners stated, “InflowCX’s capabilities complement ours in a way that significantly enhances and expands our ability to better serve our clients. The team at BPO Partners is excited to accelerate our combined competencies and continue our momentum as a growing customer experience industry leader.”

InflowCX is a portfolio company of Renovus Capital Partners, a Philadelphia area private equity firm specializing in the Knowledge and Talent industries.

“We are thrilled to support InflowCX’s acquisition of BPO Partners,” said Jesse Serventi, founding partner of Renovus. “Since our initial investment in 2020, our management team has demonstrated its ability to grow the business organically and through accretive, strategic acquisitions that bring value to our customers. These efforts have enabled InflowCX to achieve scale and establish itself as the go-to partner in the contact center technology ecosystem.”