Infosys AI upskilling powers 15% productivity surge, bucks hiring trend
BENGALURU, INDIA — Infosys announced that its AI-trained labor already boasts to provide up to 15% of productivity improvements, which means that cross-human tech cooperation remains at the heart of its development strategy.
AI training creates competitive advantage
According to Kalinga TV, Infosys is outpacing competitors by aggressively upskilling its workforce in AI, with 275,000 employees already completing level three of training in AI and digital technologies.
This investment is paying measurable dividends; the company reports between 5% and 15% productivity jumps in software development, with even greater efficiency gains in customer service and knowledge work.
The banking platform Finacle of the firm is an example of this hybrid process, where automation is used alongside expensive human supervision to achieve an improvement in productivity.
“Infosys Finacle, our banking platform, achieves about 20% productivity gain by combining automation with human monitoring,” said Salil Parekh, Chief Executive Officer (CEO) of Infosys.
He notes that human presence is critical in complex systems, which evidently indicates that Infosys believes AI will complement human expertise and not displace it.
Campus hiring spree defies industry contraction
Whereas Tata Consultancy Services (TCS) is reducing its workforce by 12,000 people, Infosys has added 17,000 employees to its workforce during the first quarter alone and will be recruiting 20,000 campus-placed engineering graduates.
It is a counter-cyclical recruitment drive specifically looking at AI and technology candidates to have a pipeline of digital natives.
The massive recruitment campaign focuses on long-term capability building rather than short-term cost reduction.
By prioritizing education and emerging technologies, Infosys positions itself to capture market share while competitors retrench, a strategic bet that could redefine India’s IT services hierarchy.
Infosys recently ranked #11 in the OA500 2025, an objective index of the world’s top 500 outsourcing companies.
