iQor opens Cairo hub, eyeing 5,000 jobs in five years
CAIRO, EGYPT — iQor has opened a new delivery hub in New Cairo, Egypt, with 500 initial production seats and a five-year plan to grow the facility to 5,000 employees.
According to a report from Martech Cube, the hub was established in partnership with Egypt’s Information Technology Industry Development Agency (ITIDA) and Ministry of Communications and Information Technology, with the memorandum of understanding signed at the Egypt Offshoring Summit.
iQor, headquartered in Fort Lauderdale, Florida, employs approximately 45,000 people across 10 countries, delivering customer experience, content moderation, back-office, and receivables management services across financial services, gaming, telecom, and retail.
ITIDA partnership backs iQor’s long-term Egypt investment
Egypt has become a leading MENA outsourcing destination, offering a multilingual graduate workforce and government-backed digital infrastructure through ITIDA. Under its ITIDA partnership, iQor Egypt associates must hold a bachelor’s degree and speak at least two of the facility’s 20-plus supported languages.
Egypt’s 20-language capacity, government-backed talent pipeline, and EMEA time zones position Cairo as a cost-effective multilingual CX hub for European and MENA enterprises.
“Egypt has everything global clients need to deliver exceptional customer experiences at scale: educated, multilingual talent, strong infrastructure and a government that is actively invested in our success,” said Shaimaa Mokhtar, iQor Egypt Country Head.
5,000-employee target signals iQor’s long-term Egypt commitment
iQor’s growth plan mirrors global CX providers that have built large Egypt delivery operations over comparable five-year timelines. The facility will deploy iQor’s infinityAiQ model — combining AI tools with human delivery across voice, social, content moderation, and back office.
At full scale, the Cairo hub would add roughly 11% to iQor’s global headcount — making Egypt a meaningful commitment, not a pilot.
“What we are building in New Cairo is not just a delivery center — it is a long-term strategic hub designed to grow with our clients and adapt to where CX is heading,” said Shaimaa Mokhtar, iQor Egypt Country Head.
Egypt has positioned itself as a leading MENA outsourcing destination, with ITIDA support helping attract global CX and BPO providers seeking English-Arabic multilingual capacity, educated graduates, and lower cost structures than European delivery markets.
iQor competes against Concentrix, Teleperformance, and TDCX — all with significantly larger global delivery networks — making Egypt’s government-backed cost and talent advantages important to its competitive positioning.
For Egypt’s outsourcing sector, iQor’s 5,000-job target validates the government’s investment thesis — that ITIDA infrastructure, talent development, and IP protection are sufficient to attract mid-tier global delivery centers.
