iQor teams up with AmplifAI to automate call center functions
FLORIDA, UNITED STATES — Global business process outsourcing (BPO) solutions provider iQor has announced a strategic partnership with AmplifAI, an artificial intelligence (AI)-driven performance enablement platform.
This collaboration aims to unlock the potential of interaction analytics and (AI) in transforming call center performance and quality assurance functions.
iQor specializes in providing technology-enabled customer engagement and BPO solutions. AmplifAI’s innovative platform optimizes actions across various tasks, empowering employees with targeted microlearning content and data-driven games for team engagement.
By combining forces, the two firms plan to integrate interaction analytics, AI, and personalized learning content to automate and scale quality assurance functions and promote continuous development.
“This partnership marks a significant milestone in our mission to continually innovate and enhance the performance of our call centers. By combining interaction analytics and AI, we will further empower our call center agents to excel and deliver exceptional customer experiences,” said iQor President and CEO Gary Praznik.
AmplifAI, whose clients include The Home Depot and GoDaddy, was founded to use data-driven insights to create personalized environments that empower every employee to succeed. AmplifAI CEO Sean Minter expressed excitement about contributing to iQor’s transformative vision and revolutionizing how call centers optimize performance.
Headquartered in Florida, iQor has 40,000 employees spread across 10 countries. According to Crunchbase, iQor’s estimated revenue sits between $1 billion and $10 billion.
iQor is subscribed to the Outsource Accelerator (OA) Source Partner Program, a powerful tool that helps BPO firms with marketing, sales, and business intelligence.
The company ranked #38 in the Time Doctor OA500, an index of the world’s top 500 outsourcing firms and a vital tool in assisting the BPO decision-making community.
