IT-BPM’s revenue forecast to reach up to US$32bn by 2022

The recalibrated roadmap for the IT-Business Process Management (IT-BPM) industry expects revenues to hit between US$29 billion to US$32 billion by 2022 for a Compound Annual Growth Rate (CAGR) of 3.5% to 7.5% for 2019 to 2022.

The roadmap, which has been recalibrated for the second time, showed that contact center, software, global in-house centers, and health information management subsections will continue to propel the growth of the IT-BPM industry. As for total employment, the recalibrated target shows that headcount will likely reach between 1.42 million and 1.57 million by 2022.

The Contact Center Association of the Philippines said it will focus on stressing the Philippine contact center sector as the leader in customer experience transformation this year.

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