itel’s growth continues despite economic headwinds
MONTEGO BAY, JAMAICA — Business Process Outsourcing (BPO) provider itel continues growing amid economic uncertainty.
In a press release, the firm confirmed adding over 800 seats in Jamaica and Saint Lucia over the next 6-8 months, creating 1,800 new customer experience (CX) jobs in the Caribbean and Latin America.
Recent major client wins in travel, hospitality, banking, and finance also cemented itel’s position as the region’s largest homegrown BPO.
The global BPO industry faces challenges like lowered consumer demand and tech sector layoffs. However, brands see value in itel’s skilled, multilingual nearshore workforce.
itel Founder and CEO Yoni Epstein added that several brands have turned their attention to the Latin American and Caribbean markets “because they see the value in a skilled multilingual workforce that is closer to home where they can reap cost benefits while still offering secure infrastructure.”
itel recently earned recognitions from Everest Group and IAOP for CX and outsourcing leadership. Epstein, himself, was previously recognized for his contributions to Jamaica’s BPO market.
Moreover, itel will launch a new facility in Belize in early 2024 after testing the market this past year. Epstein noted continued client interest in diverse, emerging markets where itel can capitalize on strategic focus.
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