Itel opens Belize City call center amid expansion plans
BELIZE CITY, BELIZE — Itel, the Caribbean’s largest homegrown customer experience (CX) partner, has officially opened its new facility in Belize City, marking its significant expansion into Central America.
This move comes as part of the company’s strategic growth into untapped markets, despite ongoing economic challenges affecting many CX providers globally.
New hub in Belize City to boost local economy
The newly opened 40,000 square foot facility in Belize City is set to house over 700 call center agents and support staff.
Belize’s outsourcing sector has experienced remarkable growth of over 80% since 2005, making it an attractive destination for companies like itel.
“We’re seeing strong interest from clients who are recognizing Belize as a great alternative to some of the saturated markets, both in the region and offshore, where it’s getting harder and more expensive to recruit and retain talent,” stated Yoni Epstein, itel’s founding Chairman and CEO.
“We dipped our toe into the market in 2022 through a partnership and work-at-home model, but we decided to go all in in 2023 and we are opening our doors with a committed base of clients and a pipeline eager to discover what Belize has to offer.”
Itel’s expansion strategy and continued growth
Despite economic headwinds, itel continues to expand its operations across the Caribbean and Latin America.
In 2023, the company announced plans to add over 800 seats in Jamaica and Saint Lucia in the coming months, creating 1,800 new CX jobs in the region.
The company also recently secured two new clients in the logistics and retail sectors, leading to a substantial increase in its workforce in Jamaica.
Itel offers bilingual, end-to-end inbound and outbound, voice and non-voice contact center solutions. The company operates in multiple countries across the Caribbean and Latin America, including The Bahamas, Saint Lucia, Guyana, Mexico, Honduras, and Colombia. Additionally, itel has established a presence in the U.S. and Canada, further solidifying its position as a major player in the global CX industry.
