itel to open CX center in Indiana
International customer experience (CX) provider itel announced its plans to open a 34,000 sq. ft. contact center in Jeffersonville, Indiana on October 1.
The new customer experience center is expected to generate 150 jobs in the area with plans to expand to over 300 employees in 2022.
The site will be renovated to meet the contact center needs for its high-end retail client, which will offer above-average hourly rates for personalized customer experience delivery.
The announcement is part of a larger trend of contact center outsourcing moving closer to home due to the pandemic. itel is among the firms who are committed to onshoring with specialized expertise delivered stateside.
itel Founder and CEO Yoni Epstein said that he is looking forward “to working with the people of Southern Indiana and creating careers that will support the local economy of Jeffersonville.”
