Jamaica targets global leadership in outsourcing with bold strategies
MONTEGO BAY, JAMAICA — Jamaica is positioning itself as a global leader in outsourcing, with Prime Minister Andrew Holness calling for bold transformation and renewed ambition in the sector. Speaking at the 2025 Outsource2Jamaica Conference, Holness outlined strategies to integrate digital innovation, workforce development, and infrastructure investments to drive long-term growth.
“Jamaica is not just preparing for the future. We are delivering it right now,” Holness declares.
Expanding Jamaica’s global services sector
The business process outsourcing (BPO) and global services sectors of Jamaica succeed in employing more than 52,000 Jamaicans, thus establishing its position as one of the Caribbean’s premier outsourcing hubs.
The industry supports businesses in two major areas by providing voice-based and non-voice services that serve numerous international markets spanning fintech and healthcare, along with logistics operations.
Prime Minister Andrew Holness emphasized that the industry undertakes purposeful expansion into knowledge process outsourcing (KPO) and IT-enabled services to boost its market position.
The COVID-19 pandemic tested the resilience of outsourcing models globally, but Jamaica emerged as a success story. Swift government action and adaptability allowed the sector to thrive, with remote work becoming a cornerstone of service delivery.
Holness pointed out that Jamaica is now focused on leading the global market by leveraging its skilled workforce and digital transformation initiatives.
Strategies boosting workforce, infrastructure, and economic growth
To sustain growth, the Jamaican government has implemented a multipronged strategy centered on workforce development and infrastructure upgrades.
The government has eliminated tuition fees for tech-related training programs up to the associate degree level offered by HEART/NSTA Trust. These measures aim to ensure a steady pipeline of industry-ready talent for the global services sector.
The participants in Jamaica’s free technology training now receive stipends with savings benefits to boost young talent enrollment while maintaining a consistent flow of technical know-how.
Holness also announced the establishment of an Information and Communications Technology (ICT) Authority, taking effect at the start of the fiscal year, to modernize public sector systems and improve efficiency.
These projects are expected to boost cargo volumes, create jobs, and position Jamaica as a logistics hub for the Americas.
