Jamaican BPO visionary Patrick Casserly passes away at 58

KINGSTON, JAMAICA — Patrick Casserly, a pioneering entrepreneur and former CEO of eServices Group International, passed away on January 16 at Cornwall Regional Hospital in St. James after a prolonged battle with cancer. The 58-year-old is celebrated as a transformative figure who reshaped Jamaica’s business process outsourcing (BPO) sector, leaving an indelible mark on the industry.
Casserly founded eServices Group International in 2000 with just 35 employees. Within six years, the company expanded to employ 2,600 people across Jamaica, St. Lucia, and other locations, becoming the largest locally owned outsourcing company in the region.
Tributes pour in for visionary leader
Casserly’s transformative impact on Jamaica’s outsourcing industry has been widely acknowledged by those who knew and worked with him. Attorney-at-law Gordon Brown, a childhood friend, reflected on Casserly’s forward-thinking approach and his role in shaping the sector.
“He saw Jamaica through the prism of the possible, not as it is. By pioneering the outsourcing business, he laid the foundation for the industry as we know it today,” Brown stated.
Gloria Henry, Vice President of BPO and Logistics at the Port Authority of Jamaica, also paid tribute to Casserly’s groundbreaking contributions.
“Patrick Casserly was an entrepreneur whose innovative mind and commitment to the sector created the largest locally owned outsourcing company in Jamaica at the time,” she said. “His contributions not only generated thousands of jobs but also cultivated leaders who now helm large multinational companies.”
Henry further highlighted Casserly’s influence within the Montego Bay Free Zone community, where his work left a lasting imprint.
“His passing is a tremendous loss, but his contributions will remain a cornerstone of our industry,” she added, extending condolences to his family and friends.
A life dedicated to leadership and growth
Born on April 6, 1966, in Kingston, Jamaica, Casserly received his education at Campion College, The University of the West Indies (Mona), and the University of North Carolina. After gaining experience in the U.S., he returned to Jamaica in 1995 and quickly established himself as a key player in the technology and outsourcing sectors.
In addition to founding eServices, Casserly held several prominent leadership roles. He served as a director on the boards of the Montego Bay Free Zone, the Jamaica Promotions Corporation (JAMPRO), the Jamaica Manufacturers and Exporters Association, and the Jamaica Trade Board.
Casserly’s influence extended further when he was elected president of the Montego Bay Chamber of Commerce and Industry in 2010, solidifying his reputation as a leader dedicated to advancing Jamaica’s business landscape.
A legacy etched in Jamaica’s history
Casserly’s influence extended beyond business as he quietly supported many individuals and initiatives throughout his life. His vision for Jamaica’s potential continues to inspire young entrepreneurs.
As tributes flow from across the island and beyond, Patrick Casserly’s legacy as a pioneer and visionary leader remains firmly etched into Jamaica’s history.